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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Glow-worm Ultimate 60FF fanned flue gas boiler main

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My Glow-worm Ultimate 60FF fanned flue gas boiler main burner refuses to fire up but the pilot light is continually lit and electrode is continually sparking.My apologies for yesterday I could not get back to you after asking this same question ,D Nilan

Hi Im sorry to hear that.

Have tried the reset button on the control board at the boiler if yours is so equipped?

Also how long has it been since this one was professionally serviced(cleaned)?

Thank you


Tech Michael

Customer: replied 1 year ago.
Michael I have just inspected the reset button and it has not moved( still in normal position ) and it has not been professionally serviced or cleaned since 08/2014 Yours Sincerely Dave

Your welcome Dave. It is as I suspected, this one is not coming on because its sooted up internally especially on the sensors. Its a common issue with these Glow-Worms lol

The service should be pretty cheap as it just needs a cleaning ;-)

I have done these myself for years so I know all about it.

The pilot is lit but it won't switch on ;-)

I wish I had better news for you Dave, but at least all it needs is basic maintenance;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day Dave!


Tech Michael

Customer: replied 1 year ago.
Dear ***** I have progressed in the last couple of hours to the point where the pilot is not lighting so I substitute with a lit match, the main burner fires and the electrode ceases to spark ,but as soon as the match goes out the main burner also goes out and the electrode resumes to spark I hope this narrows it down, Yours Sincerely Dave
Customer: replied 1 year ago.
Dear ***** if I am satisfied I will reward you Dave

Thank you Dave, have a great day!
Please rate kindly !

Thank you and have a wonderful day Dave!

Tech Michael

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