Appliance Repair Questions? Ask a Technician for Answers ASAP
The most common reason for frost is a faulty door seal, please check the door is closing and the seal is not damaged.
If the door is not damaged, the next likely cause is poor temperature regulation, can you advise when the freezer was last thoroughly defrosted (over 12 hours)
Please let me know if I can be of any further assistance.
Good morning, I havent heard back from you in the last few days, do you still require assistance?