How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

We have an American style stainless doors fridge freezer

Customer Question

we have an American style stainless doors fridge freezer NEFF K3990 and have a leak from bottom of the freezer compartment : we saw online that either we have to take off a cover inside to defrost the drainage pipe OR to trun off completely for 24 hrs ( safeguarding the contents ofcourse) but we cannot find a switch to isolate and turn off the freezer alone. In fact we cannot locate the switch for either the freezer or fridge compartments?? Can you help please???
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.

Hi my name is Ian, would you kindly let me have the full ENr which is on the rating label as there are a number of versions of the K3990, the ENr will be something like this ~ K3990X7RU/01