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JamesI, Handyman
Category: Appliance
Satisfied Customers: 2155
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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Good morning, my name is ***** ***** will assist with your query today.

Please give me a few minutes to look up the spec of your oven

Customer: replied 1 year ago.
Are you still looking for the spec?

Yes your model seems to have a number of variants, sorry for the delay

Can you confirm the descaling light has finished blinking and if you can hear the pump running to drain the water?

Customer: replied 1 year ago.
I did the descaling yesterday i think the descaling light finished blinking and I could hear pump running

What happens when you press the drain key now, does the descaling fluid still remain?

Customer: replied 1 year ago.
The pump is running but no water is pumped out the sensor indicated that is full

Is the water container empty?

Customer: replied 1 year ago.
I reached step D6 before it malfunctioned The top one was full at one stage
Customer: replied 1 year ago.
Got to go to work soon are you still working on a solution and can you do it in my absence?

Sorry for the delay in responding, this sounds like the drain tube has become blocked, which will require a service visit.

Can you advise how old the unit is, as this may be covered under warrenty

Customer: replied 1 year ago.
Less than a year!

This is not a user error, and since the product is still new, I would look to contact Samsung and arrange an engineer visit.

You can organise an engineer visit by calling 0330726 7864, select option 3 followed by 3 again

You will be told an engineer visit to explain use or to clean the unit are not covered, but I can confirm this is a hardware fault (ie the water isnt draining) so this isnt requesting them to tell you how to invoke the descaling or get them to descale if for you.

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