Thank you for that info.
Ok, you need to defrost this one for 24 hours UNPLUGGED with the doors open for a reset.
Once is complete, you can wipe up any standing water inside on the floors on the fridge and freezer sections.
Then plug it in and close the doors.
Give it about 4 hours to see if the fridge temp recovers. It should be fine. If not please let me knwo and we will go further then If you need a part I will tell you and also where the best place to get that would be and I will help with the replacement if you do end u needing a part.
In any case, I will stick with you until this is complete.
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Thank you and have a great day!