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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a creda concept 3663 oven. the element is (i think)

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I have a creda concept 3663 oven. the element is blown (i think) as the oven stopped working. However I have noticed that there is a light showing and some heat on the hob even though everything is turned off and I have turned off the switch at the wall

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

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How old is your oven?

Also can you turn power off at the mains for the oven for 30 minutes then turn it back on.

Let me know if it is still doing the same thing?

Thank you

Tech Michael

Customer: replied 1 year ago.
Oven is about 12 years old. The oven has been switched off at the main switch for about ten minutes but the lights and heat are still there
Customer: replied 1 year ago.
are you there?

Hi yes I am here

Customer: replied 1 year ago.
OK, it does seem to be cooling down now, but I'll wait a bit and turn it on again as you suggest.

Thank you for that.

You have a bad main control board it has shorted out internally unfortunately.

This is an easy part yo replace if your a little handy and have a few basic hand tools.

I will help you all the way.

Its best to order the new main board first before taking anything apart so you remember how it goes back together also you should take a pic or two of the wiring so you put the plugs back exactly where they go on the new board ;-)

The best place to get the new board(and there is no soldering required) is:

Its best to call to order the main control board: 0844(###) ###-####a href="" target="_blank">Home » Parts » Kitchen Spares » Cookers & Hobs » Creda

In any case, I will stick with you until this is complete.

Please rate my service kindly.

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Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael

Michael and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
As I said, its going next week so I think I'll leave it alone and use the microwave and slow cooker! Thanks for your help.

Your very welcome;-)