How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

My Samsung inner case model rh56j69187f Is showing that the

Customer Question

My Samsung inner case model rh56j69187f
Is showing that the freezer door is open when it is closed. Also it is defrosting and the water & ice not working
Submitted: 1 year ago.
Category: Appliance
Expert:  JamesI replied 1 year ago.

Good evening, my name is ***** ***** I will assist with your query today.

This sounds like a sensor fault, it may be worth checking the door seals are in good shape.

However most likely going to require an engineer visit, what is the fridge and freezer temperature showing as.

If you would like me to suggest a engineer please provide your postcode