Appliance Repair Questions? Ask a Technician for Answers ASAP
This sounds like there could be a fault float sensor in the water tank, follow the pipe which goes from the condenser to the tank and you will see a float sensor which measure how full the tank is. If this is working then it could be the pump which takes the water from the condenser at the bottom to the tank at the top
I am affraid I am going to opt out as what you describe doesnt match the service manual I have.