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Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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My RSA1WTMH fridge freezer (american Style), now 6 years

Customer Question

My RSA1WTMH fridge freezer (american Style), now 6 years old, is showing signs of water/ice in the bottom of the freezer side, then dripping out onto the floor. I have carried out numerous total defrosts but the problem just reappears. Have you any advice/solution for this?
Doug Robb, Norfolk.
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.

How happy do you feel about taking the back panel of this appliance in the freezer area? -- Ian

Customer: replied 1 year ago.
Fairly confident provided I have good guidance - I pretty good at following instructions.
Customer: replied 1 year ago.
Still waiting for your reply, still mopping up the floor! ....Doug
Customer: replied 1 year ago.
I can only presume that you do not reply at weekends so I will wait for an answer on Monday.
Expert:  Dales-Electronic replied 1 year ago.

Thanks for waiting - had the weekend off. If you could send you contact details to -***@******.*** - I can talk you through the fault finding procedure.

Customer: replied 1 year ago.
I am still waiting for a call from your expert Dales Electronic despite numerous messages to a number of e-mail addresses. I have been promised a call on my home number. I will be on that number all day Wednesday and Thursday. Please get in touch as so far, for £20, I have had no satisfaction and am still mopping the floor.
Expert:  Dales-Electronic replied 1 year ago.

Hi could you send the email again I have not received it - lets say Wednesday at 6pm if thats convenient?

Customer: replied 1 year ago.
Wednesday at 6 pm is great. I won't re-send the e-mail as I can provide the important bits on Wednesday. Incidentally, I will have the Fridge/Freezer defrosted by then. Looking forward to it.Doug
Customer: replied 1 year ago.
It is now Wednesday at 7 oclock and still no phone call as promised. Call on***********soonest. Doug Robb
Expert:  Dales-Electronic replied 1 year ago.

Give me ten minutes Doug, just got back from work.

Expert:  Dales-Electronic replied 1 year ago.

Nice to talk to you - come back to me if you require further help - Ian