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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Hotpoint Iced Diamond freezer which I have kept

Customer Question

I have a Hotpoint Iced Diamond freezer which I have kept inan outhouse and have not used for some time. It seems to be in working order, but I can't close the door and I can't see why. Do you have any tips please?
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the Full modle # of your freezer?

Also how old it is? Approx?


Tech Michael

Customer: replied 1 year ago.
Hi Thank you for this.
The model number is ***** and the freezer is around 12 years old.
The seal is discoloured but there seems to be something else stopping the door closing, but I've checked the door and I can't see what is preventing the door closing.
Expert:  Michael replied 1 year ago.

Thank you please look at the door hinges as they may need to be replaced. Usually that is the cause of this issue on this particular model freezer.

They are easy to replace if needed, and check the door seal in the corners near the hinge side for a possible protrusion if the seal to be sure that isn't the cause ;-)

Please let me know and I will help you with this easy repair.

The best place to get the door seal, or the hinges is:

Since there are thousands of different types of hinges and door seal kits, I really recommend you call to place your order this way you are sure to get the correct parts the first time ;-)

Please call Ransom spares: 0844(###) ###-####a href="" target="_blank">Home » Parts » Kitchen Spares » Fridges & Freezers » Hotpoint

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great Saturday!


Tech Michael