How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17410
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

Wma10p 83117852, why is the fabric conditioner not being

Customer Question

wma10p 83117852, why is the fabric conditioner not being taken,new duel valve and the draw and water channels all cleaned
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel replied 1 year ago.


Have you replaced the dispenser box or only cleaned it out?

Is the water pressure entering the washer good?


Customer: replied 1 year ago.
pressure good, box cleaned all channels clear
Expert:  Daniel replied 1 year ago.

Ok if the pressure is good and its a new water inlet and the box is fully clean then its looking like the control board is the fault.

As thats all thats involved in the softner section working. As to take the softner it brings both coils on a the same time and this diverts the water into the softner channel in the dispenser box. So with it being a new valve then we know thats working.

So its possibley not bringing both coils on at the same time. To test this to need a multi meter and set it going on a rinse cycle and the final rinse is when it takes the softner. Check both coils and see if they are working. If not then the control board is the fault.

If they are both working then its the dispenser. There will be a blockage somewere in the dispenser top. Now these dispensers you cannot split. So if you cannot clear it then you need to replace the dispenser unit and that will cure this fault.

So try the above and see what you find. As from what you say it will be either the control board or the dispenser box itself and you should be able to work out which it is if you have a multi meter to test it.

Expert:  Daniel replied 1 year ago.


I see the question is still open. Do you still need help on this? If so then just get back to me.

If not then if you could remember to rate the answer that would be great.

Many thanks