How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

Re: BEKO upright Freezer Model TZ6051 W The automatic

Customer Question

Re: BEKO upright Freezer Model TZ6051 W
The automatic defrosting is causing a problem:
Instead of the condensate being fed out to the container above the compressor (Where it evaporates), it has started leaking into the main freezer compartment, forming a puddle below the lowest basket and then freezing solid again.
I guess the tube needs unblocking, but there seems to be no means of doing this.
I've been carefully chipping the thick ice away, but it turns out this needs doing every couple of days, so a proper solution would be useful.
Hoping you can help.
I'm going tobed now and am out all day tomorrow, so a reply by email would be best?
Many thanks
Submitted: 10 months ago.
Category: Appliance
Expert:  Nicola-mod replied 10 months ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 10 months ago.
Please carry on for a little longer. If you feel it's a waste of your time as you're getting nowhere, then terminate and initiate a refund for me.Keep me posted. Many thanks
Expert:  JamesI replied 10 months ago.

Hi Edgar,

The most likely cause is a build up of ice behind the rear panel, I would suggest you perform a 24 hour defrost, secondly try feeding some solder or flexible wire down the condensate tube to check its not blocked.

If this continue to be an issue the next stage is to strip down the appliance, but this would be best done by an engineer since you can damage the cooling elements and fascia when getting to the rear panel.

Let me know if you would like me to recommend a local engineer after you have defrost the appliance and check the tube is clear.