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JamesI, Handyman
Category: Appliance
Satisfied Customers: 2086
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I have an AGA Masterchef electric ovens and gas hobs. I need

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I have an AGA Masterchef electric ovens and gas hobs. I need 1) a service 2) replacement seal to one oven,3) check oven temperatures
Assistant: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: AGA Masterchef 100DE probably 8 years old
Assistant: Do you plan on doing the work yourself?
Customer: Preferably not
Assistant: Anything else we should know to help you best?
Customer: no problems with the cooker everything functions well but these little items need attention
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 4 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Whats your postcode, so I can locate a local engineer for you.

Customer: replied 4 months ago.
B13 9QS
Customer: replied 4 months ago.
dont need to discuss thanks just need to have an engineer come and check out my cooker with three areas that i identified earlier
Customer: replied 4 months ago.
replace seal on one oven
check oven temperature
on door a bit stiff just needs adjusting

No problem I am just waiting for the two engineers we have listed in your area to confirm they are taking on new customers and they can service your postcode.

You can discard the advert for phone calls, this is just a automated notification.

Customer: replied 4 months ago.
thank you
Customer: replied 4 months ago.
any news
Customer: replied 4 months ago.
any progress?

I am still waiting on the engineers to call back, but will chase them first thing tomorrow

Customer: replied 4 months ago.
any news today 7 November?

Sorry for the delay in getting back to you, I needed to verify the credentials of the engineer before recommending them to you.

I would suggest you contact Nick on 01562 752659 or 07770 698073, he will be able to service and provide and fit replacement parts required for your Aga.



Customer: replied 4 months ago.
Guess what? Still searching. Your guy said he doesn't do AGA Masterchef recommended a shop who were even less helpful. HELP?

I am really sorry the Masterchef services team have also advised they cant/wont provide anyone, its very rare to find a position where there is nobody who is willing to support an Aga (as there isnt many differences between the different makes).

Let me have another go contacting some large firms, sorry for the delay.

Customer: replied 4 months ago.
Thanks James
Really appreciate it.

Can you please provide with the serial number of the oven, or if you prefer you can call the team who support Masterchef product range on*********** and provide the serial number and they can recommend someone in your area.

Just wanted to follow up to check if you have now got someone booked in, and if you need any further assistance?

Customer: replied 4 months ago.
Hi James
Got oven door seals yesterday what a palaver!
Also managed to order the part I need for the oven so ordered two yesterday but still no one to fit it. However, looks like if I take a Philips screwdriver I can open up the oven door itself and take things apart and replace broken "flange".... don't know what else to call it!
I will keep you posted.

No problem, that does sound like the process for replacing the seals on most Aga' I have come across.

If you get stuck take a picture and upload it and I will look to assist you further.

Customer: replied 4 months ago.
Thank you I will.
The seal is straightforward but I will get back in touch when the "flange" arrives

Just wanted to follow up to see if the spares have arrived and if you have got the door fitted and working again?

JamesI and other Appliance Specialists are ready to help you

I havent heard from you in a few days, do you require any further assistance