Appliance Repair Questions? Ask a Technician for Answers ASAP
Do you have the model number please.
Also how old is the hob?
Are you looking at replacing this yourself or something?
Not sure what you mean by i can help you but you want a refund?
If you want a refund you need to get in touch with customer care and they can sort that out for you.
You should be able to get there email from your home page or there will be a tab you can click on there.