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Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 779
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a Bosch combined microwave / conventional oven

Customer Question

Hello Pearl, I have a Bosch combined microwave / conventional oven HBC84E653B, about 5 years old. The microwave has stopped working. It appears to switch on and start counting down but then switches off completely after about a minute. No heating has happened at all. Any thoughts. I’m tempted to bin it. Thanks, Colin
Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: HBC84E653B about 5 years old
Assistant: Do you plan on doing the work yourself?
Customer: If I can, yes
Assistant: Anything else we should know to help you best?
Customer: Not really other than that it is quite heavily used and I need to either fix it or replace it quite quickly
Submitted: 4 months ago.
Category: Appliance
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 4 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard Hill replied 4 months ago.

Hi Colin,

There are a few simple things you can check but after that, it's probably most economical to buy a new one:

1. Is the door seal completely clean and is the door latching properly?

2. Are all external ventilation grills clean and unblocked?

3. Inside the microwave, there may be a waveguide cover is this intact and in place?

4. Try a different setting, does that work?

Failing that it is likely to be an electrical problem with the control board or magnetron which produces the microwaves.

Hope that helps.

Best Regards,