How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

My 3 year old class A 16 Dimplex ASHP is playing up. We get

Customer Question

My 3 year old class A 16 Dimplex ASHP is playing up. We get a recurring fault code F56 and the backup space heater keeps coming on. It’s 8C here what can we do?
Submitted: 4 months ago.
Category: Appliance
Expert:  JamesI replied 4 months ago.

Hi Joyce, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

F56 and F57 both relate to an inability to generate heat and therefor calling the backup space heater to be activated.

If you have tried power cycling the appliance (switching it on and off) with no improvement, the next stage is to get a heating engineer out as its likely a hardware failure.