Appliance Repair Questions? Ask a Technician for Answers ASAP
The model and serial number should be on rating label which is behind the pull-out shelf on which you stand the cups.
I hope that helps, Best Regards,
Do you require any further assistance?
If not, I hope my answer was helpful and if so a positive rating would be much appreciated.
I can't find any detailed instructions for dismantling this, but I've looked at the installation instructions which shows the unit in 3D - this is too large to attach, but you can download it here:
As far as I can tell you would need to slide the unit out, disconnect the mains power and then there appear to be a number of screws holding the top panel in place which would need to be removed. Sorry, I can't be more specific.
Alternatively, NEFF offers a repair service which you can find details of here: