How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Handyman
Category: Appliance
Satisfied Customers: 3045
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
Type Your Appliance Question Here...
JamesI is online now

I have several Gigaset SL 400. They have worked well for

Customer Question

I have several Gigaset SL 400.
They have worked well for several years. Now one does not work and the screen flashes "no base". The top left hand corner of the screen has a round ring with a red blob on a stick on it.
On the menu screen the centre line of options does not show and neither does the top left option.
Submitted: 10 months ago.
Category: Appliance
Expert:  JamesI replied 10 months ago.

Hi John, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

No Base, means the phone has lost connection with the base.

The fact the other phones are connecting to the base rules out a fault on the base, does the message still appear when standing right next to the base and trying to make a outbound call?

Expert:  JamesI replied 10 months ago.

Please also let me know when you go into Menu and Settings if you have the option for 'Registration'

Customer: replied 10 months ago.
Each Gigaset phone in the house has its own base to which it connects. Phones are individually registered to their base and do not connect with other bases. The offending phone and base do not connect even if right next to each other.
I do indeed have a registration tab within menu. I have tried registering the offending handset. It searches for a while and then a message appears saying that the registration has failed.
Customer: replied 10 months ago.
I have cracked the problem.
It was not with the particular phone but with a Gigaset Repeater. now fixed
Expert:  JamesI replied 10 months ago.

Great, glad your working but the repeater should not have stopped the phone connecting to the base when right next to it.

At least you got to the bottom of the issue, was it just a case of restarting the repeater?

Expert:  JamesI replied 8 months ago.

So I can close the case please rate the service received using the star rating on this page.



Expert:  JamesI replied 8 months ago.

Ive not heard back to you in some time do you need anything further before I close the case?