Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, I’m Gavin from JA thanks for your question. I’ll help you with your washer problem. Can you tell me if the cycle has finished or can you still see water inside?
You may receive the option of a priority service phone call, this is automatically generated from the site. There is an extra charge for this service but it is entirely optional I am more than happy to help via webchat.
Just pull down and it should release the door for you.
Yes of course
I'm trying to find a video for you. You should just be able to pull it down towards the floor
This is quite a good video. If you skip to 2:30 they show you how to open the door with the tab.
I can't post any personal info sorry as these chats are open for anyone to view. You should be able to upload direct onto the chat though.
Can you see the filter?
Can you see the actual circular filter on the right?
Is there a small black hose next to it?
Ok, if you get a low tray you can use that hose to drain off any excess water that is still inside then try the door again.
There's no tool for the pull tab unfortunately
Ok, no worries. Hope you get it sorted soon