Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, thanks for your question. I'm Gavin an expert here at JA. Could you check the rating plate on the rim of the dishwasher door for the serial and product details for me please.
Please Ignore any phone call options as they get generated automatically we can easily diagnose this via chat
Thanks John. There is more than 1 possible cause of a fault like this but I can walk you through what to check. Do you own a multimeter at all?
Excellent, I'll put a list of checks together for you to help diagnose the fault.
Do you have access to the plug?
Thanks John, I was going to start with the tests that you can do without having to take it out.
All these tests are 'dead' tests so make sure the power is off
First test is to test the actual on/off switch.
Remove the decorative door and the facia/control panel to access switch. Select ohms reading remove connection to on/off switch and test across the 2 pins of the switch. You should get a reading similar to if you touched the probes together.
Remove fused spur from wall
On ohms setting test between earth at spur and door of dishwasher
then test between dishwasher live cable and live at on/off switch of dishwasher
then test between dishwasher neutral cable and neutral at on/off switch of dishwasher
Let me know how you get on
If you can't get continuity between the plug pins and the cables that feed the on/off switch then the problem must lie between the the plug and the switch.
Try replacing the plug cutting back an inch of the cable from the existing plug, if that doesn't work you need to pull the machine out and check the connection into the machine it has an old 'kettle lead style plug that goes into the back right hand side on yours
More than welcome. Keep me posted as to how you get on