Appliance Repair Questions? Ask a Technician for Answers ASAP
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Close the lid, unplug the washing machine for 15 full minutes to reset the electronics then plug it back in. Does the drain pump start to run?
Sure, just reply when you can, thank you.
Do you hear any humming or buzzing noises at all?
Please allow me just a few minutes to prepare some information for you, thank you!
See the attached page (the red boxed area). Will the control go into a Consumer Error Mode and display the stored error codes?
Sorry for the delay. Preparing now.
That is an error 19, see below.
This will happen if a cycle is paused for greater than 24 hours or if the pressure sensor reads greater than .05" while the machine is off for more than 24 hours.
Press and hold Start button while rotating the cycle selection knob 180 degrees (7 clicks) and then release the Start button.
• Once service mode is entered all LEDs will be flashing.
Once that starts, unplug the machine for 5 minutes and then see if it will start a normal wash cycle or begin draining when plugged back in.
Turn the knob 7 clicks, 180* from the starting position, keeping the START button depressed then release after 7 clicks.
No, not start, the starting point on the dial, so set the dial on HEAVY, press and hold the START button while you turn the dial 7 clicks to CASUAL, then release the START button.
Okay, let me know what happens, please.
Will it start a drain and spin cycle?
Okay, it sounds like the lid switch has issues. Did you at any point force the lid up or down?
So it is off at the control, not making any noise and the control is dark?
Thank you. I suspect the issue is with the lid switch with the symptoms you are seeing. Please allow me just a few minutes to prepare instructions for you.
The attached pages show how to access and replace the lid lock assembly.
The link below is to the part you will need!
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Do you have any other questions about this repair I may answer for you?
Hello, I see this question is still open and I was just following up to see if you require further assistance.