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Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 25481
Experience:  Technician with over 30 years of experience.
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My washer wont start Assistant: What's the make and model of

Customer Question

My washer wont start
Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: You hit start it beeps and the lock clicks 4 times and shuts off
Assistant: Do you plan on doing the work yourself?
Customer: Ge Model gtw460asj6ww
Assistant: Anything else we should know to help you best?
Customer: I was trying to soak clothes opened the door and its full of water and wont start
Submitted: 17 days ago.
Category: Appliance
Customer: replied 17 days ago.
Hello
Expert:  Kelly replied 17 days ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 17 days ago.

Close the lid, unplug the washing machine for 15 full minutes to reset the electronics then plug it back in. Does the drain pump start to run?

Customer: replied 17 days ago.
Ok i had to run my clothes down the street but i will.be back homein just a minute
Expert:  Kelly replied 17 days ago.

Sure, just reply when you can, thank you.

Customer: replied 17 days ago.
Ok i plugged it back in it clicked 4 times i pressed start all the light lit up and were on for about a minute clicked 4 times and shut off
Expert:  Kelly replied 17 days ago.

Do you hear any humming or buzzing noises at all?

Customer: replied 17 days ago.
No.
Expert:  Kelly replied 17 days ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 17 days ago.

See the attached page (the red boxed area). Will the control go into a Consumer Error Mode and display the stored error codes?

Customer: replied 17 days ago.
These are the lights
Customer: replied 17 days ago.
What do i do from here
Customer: replied 17 days ago.
Expert:  Kelly replied 17 days ago.

Sorry for the delay. Preparing now.

Expert:  Kelly replied 17 days ago.

That is an error 19, see below.

This will happen if a cycle is paused for greater than 24 hours or if the pressure sensor reads greater than .05" while the machine is off for more than 24 hours.

Press and hold Start button while rotating the cycle selection knob 180 degrees (7 clicks) and then release the Start button.

• Once service mode is entered all LEDs will be flashing.

Once that starts, unplug the machine for 5 minutes and then see if it will start a normal wash cycle or begin draining when plugged back in.

Customer: replied 17 days ago.
Does it take a minute for it go into service mode once i let go of start
Customer: replied 17 days ago.
It did not do anything
Customer: replied 17 days ago.
At 5 clicks of the cycle knob the lid lock started clicking again
Customer: replied 17 days ago.
I started the whole thing over and it is unplugged now
Expert:  Kelly replied 17 days ago.

Turn the knob 7 clicks, 180* from the starting position, keeping the START button depressed then release after 7 clicks.

Customer: replied 17 days ago.
I dont have a start on my cycle
Customer: replied 17 days ago.
I just plugged it back in it clicked 4 times i press start, it dings lights up clicks 4 times and shuts off
Expert:  Kelly replied 17 days ago.

No, not start, the starting point on the dial, so set the dial on HEAVY, press and hold the START button while you turn the dial 7 clicks to CASUAL, then release the START button.

Customer: replied 17 days ago.
Ok this time all the lights lit up..now i have it unplugged for 5 mins!!
Expert:  Kelly replied 17 days ago.

Okay, let me know what happens, please.

Customer: replied 17 days ago.
I just plugged it in and the locked clicked 4 times
Expert:  Kelly replied 17 days ago.

Will it start a drain and spin cycle?

Customer: replied 17 days ago.
I presses start to start a load and nothing it dings like norm
Customer: replied 17 days ago.
Normal clicked 4 times and all the lights went off
Expert:  Kelly replied 17 days ago.

Okay, it sounds like the lid switch has issues. Did you at any point force the lid up or down?

Customer: replied 17 days ago.
Nope
Customer: replied 17 days ago.
The lid is locked right now
Expert:  Kelly replied 17 days ago.

So it is off at the control, not making any noise and the control is dark?

Customer: replied 17 days ago.
Expert:  Kelly replied 17 days ago.

Thank you. I suspect the issue is with the lid switch with the symptoms you are seeing. Please allow me just a few minutes to prepare instructions for you.

Customer: replied 17 days ago.
Ok
Expert:  Kelly replied 17 days ago.

The attached pages show how to access and replace the lid lock assembly.

The link below is to the part you will need!

CLICK HERE

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Expert:  Kelly replied 17 days ago.

Do you have any other questions about this repair I may answer for you?

Expert:  Kelly replied 16 days ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.