How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Handyman
Category: Appliance
Satisfied Customers: 3130
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
Type Your Appliance Question Here...
JamesI is online now

My dishwasher d5411s starts as soon as I press the on/off

Customer Question

my dishwasher d5411s starts as soon as I press the on/off switch but wont do a wash cycle. I have pressed the start/stop for 3 secs to no avail, any ideas?
Submitted: 9 months ago.
Category: Appliance
Expert:  JamesI replied 9 months ago.
Hi, it sounds like the washer is in flood mode if its starting as soon as you turn it on.
Do you hear water come in or just the pump running?
Customer: replied 9 months ago.
it started putting in water over night or left for a few days there would be water in the bottom of the unit, I used to switch it on and pump the water out then switch it off until we needed to use it properly to wash the dishes. but now it pumps it out but it wont go on to wash cycle.
Expert:  JamesI replied 9 months ago.

Ok this sounds like a faulty inlet on the washer, would you be looking to repair it yourself or for me to recommend a local agent?

Customer: replied 9 months ago.
I would be looking to do this repair myself .I am a qualified vehicle tech.
Expert:  JamesI replied 9 months ago.

Right, so I can look up the spec can you advise the make, and verify the model number of d5411s ?

Customer: replied 9 months ago.
Will do tonight
Expert:  JamesI replied 9 months ago.

No problem

Customer: replied 9 months ago.
Hi been away on work, got back last night and it worked ok on a wash cycle. But there was water in the bottom of unit as before. I could hear it pump it out then did a wash?
Expert:  JamesI replied 9 months ago.

Ok it does sound like the inlet valve is not fully closing and letting small amounts of water into the machine even when switched off. The reason it seems to have completed this time points towards the valve having previously being stuck freeing itself and then allowing it to open the valve to let it fill after the drain cycle completed.

Run the washer a few times on rinse only cycle and see if that completes without incident, if it does then I would keep the washer door closed and monitor the water level in the machine if it appears to be rising when off, then would arrange for a new inlet valve to be fitted

Customer: replied 9 months ago.
Okay will do , where about is the inlet valve sol located?
Expert:  JamesI replied 9 months ago.

You remove the lid to get to it, its located at the top of the machine directly behind where the hoses enter the washer.

Please let me know if you need anything further.

Customer: replied 9 months ago.
Hi Sorry for the delay.
It seems to be working once I allow the built up water to drain.
Do you know where I can purchase one of these valves?