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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My fridge has stopped chilling although the freezer works

Customer Question

My fridge has stopped chilling although the freezer works fine
Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It's about 5/6 years old... unsure of the model but it's a beko, with the the water dispenser
Assistant: Do you plan on doing the work yourself?
Customer: Yes
Assistant: Anything else we should know to help you best?
Customer: I unblocked the drainage channel at the back (inside the fridge) and turned the thermostat up to maximum, but still not working
Submitted: 2 months ago.
Category: Appliance
Customer: replied 2 months ago.
Please, I'm still waiting a reply, estimated reply time was 8 minutes, I've been waiting now for 40 minutes
Customer: replied 2 months ago.
Please reply!!!!
Expert:  canuck the pro replied 2 months ago.

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today.

Expert:  canuck the pro replied 2 months ago.

Is there any ice buildup in the freezer?

Customer: replied 2 months ago.
No there is not
Expert:  canuck the pro replied 2 months ago.

Is this a bottom freezer model?

Customer: replied 2 months ago.
it is
Expert:  canuck the pro replied 2 months ago.

At the back of the fridge compartment there is a panel. If you remove that is there ice on the evaporator coil?

Customer: replied 2 months ago.
There is no panel
Expert:  canuck the pro replied 2 months ago.

Is there a part in the back of the fridge that is built out? The back is flat then protrudes out?

Customer: replied 2 months ago.
but that is where the drainage hole is, there is no removable panel
Expert:  canuck the pro replied 2 months ago.

What is the model number so I can find a diagram please?

Customer: replied 2 months ago.
CDA563FS-2
Expert:  canuck the pro replied 2 months ago.

I will be a bit while I review some diagrams

Customer: replied 2 months ago.
Ok thankyou
Expert:  canuck the pro replied 2 months ago.

Is there an air filter in the fridge compartment? There is also a damper above the filter. Is that opening and closing like it should?

Customer: replied 2 months ago.
I can't see anything else inside the fridge compartment othe than the drainage hole, the light and the Temperature control knob
Expert:  canuck the pro replied 2 months ago.

The damper is at the very top where the light is. The filter is below that. I am not finding much for diagrams and if I seem to be quite off from what you are finding there I may have to opt out and open to other experts.

Customer: replied 2 months ago.
It seems to be a sealed unit and I can't access inside it
Expert:  canuck the pro replied 2 months ago.

Just below the light and damper in the fridge, is there a part that opens with a filter in it? You should just be able to pull it open.

Customer: replied 2 months ago.
There's nothing below it.. it's attached to the roof of the compartment..... there are no parts that opens on the unit that contains the light and the temp control
Expert:  canuck the pro replied 2 months ago.

I am afraid I will have to opt out. Maybe another expert has better diagrams.

Customer: replied 2 months ago.
Thank you Mike
Expert:  Nicola-mod replied 2 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 2 months ago.
please.... thank you
Expert:  Nicola-mod replied 2 months ago.
Hello,
We will continue to look for a Professional to assist you.
Thank you for your patience,
Nicola
Customer: replied 2 months ago.
Thank you
Customer: replied 2 months ago.
Hello !!!!!! I'm still here
Expert:  Daniel replied 2 months ago.

Hi

Im Daniel and i should be able to help you out here.

At the back of the appliance is the compressor (black pot)

Feel this and see if its hot to touch and let me know.

Regards

Customer: replied 2 months ago.
Thank you Daniel, but I'm still at work at the moment.... I'll do everything you want me to do when I get home... thank you
Expert:  Daniel replied 2 months ago.

No worries thats fine.