How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17615
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

I have an AEG Fridge/ Freezer -Santo model. My grandson

Customer Question

Hi I have an AEG Fridge/ Freezer -Santo model. My grandson mistakenly left the freezer door ajar. When i returned home the temperature was too high( -9) so I pressed frostmatic and then forgot about it! When i remembered, it had reached minus 28 and the fridge is plus 11. What can i do ?
Submitted: 12 days ago.
Category: Appliance
Expert:  Daniel replied 12 days ago.

Hi

If the door was left open then what will have happened is too much ice will have formed on the freezer evaporator and this has blocked the airflow into the fridge thats why its at +11.

What you need to do on this is empty the appliance and turn it off for 24 hours and leave the freezer door open.

This will allow the ice to melt itself and clear the air vents.

After 24 hours turn it back on and leave it a few hours and im sure you will find this will be back to normal from there for you.

Regards