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JamesI, Handyman
Category: Appliance
Satisfied Customers: 2570
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I have a Samsung samsung dv80f5e5hgw heat pump tumble dryer.

Customer Question

I have a Samsung samsung dv80f5e5hgw heat pump tumble dryer. It turns itself off without any fault codes after a few minutes of operation. Sometimes it wont turn back on until I unplug it for a couple minutes and plug it back in. This was fine until recently and now it turns itself off after a few minutes. Slightly annoying?
Submitted: 1 month ago.
Category: Appliance
Expert:  Nicola-mod replied 1 month ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 1 month ago.
I can wait. Thank you.
Expert:  Nicola-mod replied 1 month ago.
We will continue to look for a Professional to assist you.
Thank you for your patience,
Expert:  JamesI replied 1 month ago.

Hi Ben, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

How long have you had the dryer? In most cases this could be a thermal cut out, but if it comes back on by unplugging it and plugging it back it, its sound more likely to be the control board.

Expert:  JamesI replied 1 month ago.

Do you need any further assistance?

Customer: replied 1 month ago.
I'm on my honeymoon. I'm an electrical engineer and suspected the control board but it's intermittent and is working but does it about once a week and once left for an hour an hour or two works again for a bit so your theory of the thermal cut out may be worth investigating once I'm home. Iv tried to find schematics for the machine and the two control boards but Samsung seem to keep these tightly controlled? Anything you can help with?
Expert:  JamesI replied 1 month ago.

They only provide modular components in the service manual, however can certainly assist in the troubleshooting, let me know when your back.

Enjoy the honeymoon.

Expert:  JamesI replied 22 days ago.

Just wanted to follow up to see if I can close the case or if you require any further assistance.

Expert:  JamesI replied 2 day ago.

Please confirm if I can close the case or if you require further assistance.

Customer: replied 2 day ago.
Hello mate, yes it's all sorted, the stats were fine, it was the board that had failed.