Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon. My name is ***** ***** I'll be assisting you with your washer today.
To be clear, when the F:21 appears, did the washer drain out completely or is there still visible water in the tub?
OK. So to start, this is a motor control board fault. You should be able to reset it. Here is the procedure to reset the error.
Start with knob at 12 o'clock position.Turn knob to 6 o'clock position - wait 5 secondspress and continue to hold Spin button - wait 5 secondsmove knob 1 notch clockwise - wait 5 secondslet go of Spin button - wait 5 secondsmove knob forward to 12 o'clock position.
Because it's timed, people often mess up the time so it doesn't work. Keep trying this as often as it takes for it to work.
If the problem comes back, the motor control board would have to be replaced.
I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.