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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 18771
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Error message on hisense hob, FF5, cant find explanation

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Error message on hisense hob, FF5, cant find explanation anywhere!
Assistant: How old is the appliance? Have you gotten error messages before?
Customer: Brand new
Assistant: Do you plan on doing the work yourself?
Customer: Yes
Assistant: Anything else we should know to help you best?
Customer: Newly installed, displaying this error message

Hi

Can you post the model number please.

Regards

Customer: replied 9 days ago.
I6421C

Thanks for that.

Looking at the service site we use F5 error code on this is a commuication issue to the power board.

Now its either the power board itself or the mains connection box.

When you wired it up did you use the U brass clips to connect the live feed to the connection box?

As theres 3 U clips that you use to connect the hob up.

Live should be 1,2 and 3 so you use 2 of the clips to connect them together.

Then the neutral is 4 and 5 and again use the U clip for that.

But if thats wired up correctly then its a fault on the power board and as its brand new you will be best going back to your retailer and get them to exchange it for you rather then getting somone in to repair it.

But check the mains connection first and see what you find from there.

Daniel and 3 other Appliance Specialists are ready to help you
Customer: replied 9 days ago.
Hadnt used the jumpers, now have done so and its all good! Thank you!