How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1566
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

This solution did not work. The hob has touch controls, not

This answer was rated:

This solution did not work. The hob has touch controls, not switches
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Since yesterday
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Customer: replied 9 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 9 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please ignore the phone call request, that is automated and not sent by me.

Please provide its complete model number

Customer: replied 9 days ago.
PKE611D17E

And all lights are still flashing ?

Customer: replied 9 days ago.
all still flashing

Press and Hold the Power touch button for 15 seconds and see if it resets.

If it wont, unplug it again and leave it unplugged for around 2 hours.

Then plug it back, if the lights flash again press and hold the Power Switch and the + switch together.

If both these steps fail then I am afraid control board will need replacement.

Let me know how it goes.

If I have fully answered your question(s) to your satisfaction, I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen. Otherwise, I receive no credit for assisting you today.

KevinWhiteJA and other Appliance Specialists are ready to help you