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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1573
Experience:  18+ years experience as Appliance Tech.
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I have a 7 5 if direct drive purchased in 2096 drum, I own a

This answer was rated:

I have a 7 5 if direct drive purchased in 2096 drum
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I own a 7.5kg direct drive washing machine purchased in 2006 which will not wash, drum turns by hand. Electric getting into the machine are ok as all buttons for instructions light up. I do very. Light loads about every two weeks as I live alone. What is the problem and cost of repairs likely
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Wd12336fd
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: No
Customer: replied 11 days ago.
The machine is 12 years old

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please ignore the phone call request, that is automated and not sent by me.

So, the control lights up and then it wont even start filling with water no matter what cycle you select ?

Have you seen any error codes recently ?

Customer: replied 11 days ago.
C
C
Customer: replied 11 days ago.
cc

CC or CE is motor overload error.

This is caused by Loose Wires or Motor Fault or Main Power Control Board.

I believe it is motor that is faulty and will need replacement.

The cost of repair will be around £200 including parts.

Sorry about the bad news.

_____________________________________________________________________

If you're satisfied with assistance, your 5-star Rating (from top of this page) at this time is appreciated as that's the only way I get paid for my assistance.

If you have any further questions, don't hesitate to ask! You won’t be charged any additional fees. Thank You!

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

_____________________________________________________________________

If you're satisfied with assistance, your 5-star Rating (from top of this page) at this time is appreciated as that's the only way I get paid for my assistance.

If you have any further questions, don't hesitate to ask! You won’t be charged any additional fees. Thank You!

Customer: replied 9 days ago.
Judging by the price if new machines do you think it wood be be wise to have it dobe

Looking at the age of this appliance, no however, it depends on your budget

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