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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6950
Experience:  18+ years experience as Appliance Tech.
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Can’t get right temperature, light on hob just flashes

Customer Question

Can’t get right temperature, light on hob just flashes numbers 1 & 2 what can I say do.
JA: Is your hob gas or electric? How old is it?
Customer: Electric
JA: How long has this been going on with your hob? What have you tried so far?
Customer: Just this last ten minutes, I haven’t tried anything except on & off
JA: Anything else we should know to help you best?
Customer: When I press the circle to put my hob on it’s ok, but when I press the circle I want to use & try to adjust the temperature it just flashes 3 & e
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.


Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

Please provide its make and model number

Customer: replied 2 years ago.
Neff electric hob can’t find the number but I purchased a built in oven at the same time & the number for that is C17MR01.OB
Expert:  KevinWhiteJA replied 2 years ago.

Error 1 and 2 is supply voltage fault and E3 is power supply fault.

Leave the hob unplugged for around one hour.

Then reconnect the hob and turn the power back on and see if that cures it.

If the problem is still there then I am afraid power supply will need replacement.


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Expert:  KevinWhiteJA replied 2 years ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?


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