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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2051
Experience:  18+ years experience as Appliance Tech.
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I have a 2yr old hotpoint smarttech washing machine and the

Customer Question

Hi there, i have a 2yr old hotpoint smarttech washing machine and the machine door is locked and i cannot seem to unlock it
JA: Have you tried resetting your Hotpoint washer by unplugging it for 60 seconds then plugging it back in?
Customer: No - i will go and do that now - thank you and if it doesn't work then i will come back to you. Thank you
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: OK so that hasn't worked and this has only just started so not tried much else to be honest
JA: Anything else we should know to help you best?
Customer: like what
Submitted: 4 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 4 months ago.


Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

Please provide its complete model number

Customer: replied 4 months ago.
Expert:  KevinWhiteJA replied 4 months ago.

OK, Thanks for that.

Please unplug it and remove the lower front panel.

Clean the drain pump filter located inside the bottom front panel.

Then, you will see a pull tab to open the door.

Please check this USER MANUAL (page#7 of this manual shows you how it has to be done).


If you're satisfied with my assistance, your 5-star Rating (from top of this page) at this time is appreciated as that's the only way I get paid for my assistance.

If you have any further questions, don't hesitate to ask! You won’t be charged any additional fees. Thank You!

Expert:  KevinWhiteJA replied 4 months ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?


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