How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

Got a drum door from my Hoover was her stuck, won’t spin

Customer Question

Hi, got a drum door from my Hoover was her stuck, won’t spin
Assistant: Can you guesstimate how old your Hoover is? And just to clarify, what's the exact model?
Customer: This is not my washer this is a Hoover ostein family 900 5.5kg
Assistant: Do you plan on doing the work yourself?
Customer: If realistic
Assistant: Anything else we should know to help you best?
Customer: i think I did not latch the drum properly
Submitted: 8 days ago.
Category: Appliance
Expert:  oleksandrav-mod replied 8 days ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Oleksandra-Moderator
Expert:  KevinWhiteJA replied 7 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Sorry just logged in and saw your question sitting here.

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

If you still need assistance, please provide its complete model number from the label inside the door