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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1636
Experience:  18+ years experience as Appliance Tech.
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We have a problem with our Hotpoint dish washer LSTF8M126UK.

Customer Question

We have a problem with our Hotpoint dish washer LSTF8M126UK. The reset/on/off button flashing and we have the number 12 in the control display.
JA: Is your Hotpoint washer top or front loading? How old is it?
Customer: It's a built in slim line front loader and is 15 months old.
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: Problem started 2 days ago. Have turned off electricity supply and then on again but reset still flashing..
JA: Anything else we should know to help you best?
Customer: We loaded washer and tried to set controls but it would not work.
Submitted: 7 days ago.
Category: Appliance
Expert:  Nicola-mod replied 7 days ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 7 days ago.
No problems we are willing to wait.
Expert:  KevinWhiteJA replied 6 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

F12 is communication error between the main board and the display board.

As its 15 months old, you should contact manufacturer and get it repaired under warranty.

Sorry about the bad news.

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If you have any further questions, don't hesitate to ask! You won’t be charged any additional fees. Thank You!

Expert:  KevinWhiteJA replied 3 hours ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

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If I have fully answered your question(s) to your satisfaction, I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen.

Otherwise, I receive no credit for assisting you.

 

If you have any follow-up or clarification questions.

Please ask me as many questions as you need.

There is no additional fee.

Customer: replied 3 hours ago.
Hi Kevin we have contacted Hotpoint and an engineer is calling tomorrow. After he has been I will rate your service. Bestwishes.
Expert:  KevinWhiteJA replied 3 hours ago.

OK Thanks