How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1647
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a Rangemaster RMB75HPECGL 75cm 5 Zone Ceramic Hob

Customer Question

Hello, I have a Rangemaster RMB75HPECGL 75cm 5 Zone Ceramic Hob Black Glass and its safety lock is stuck on and won't turn off
JA: Is your Rangemaster hob gas or electric? How old is it?
Customer: its electric and about 15months old
JA: How long has this been going on with your Rangemaster hob? What have you tried so far?
Customer: just today. I have tried turning it off at the power source and then trying again. but when I hold the lock button nothing happens and I can't turn on any of the rings
JA: Anything else we should know to help you best?
Customer: I don't think so no
Submitted: 11 days ago.
Category: Appliance
KevinWhiteJA
Expert:  KevinWhiteJA replied 11 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

Unplug the hob and leave it unplugged for around 50 minutes.

Then turn it back on and touch the key lock button for around 15 seconds.

Let me know how it goes.

____________________________________________________________

If you're satisfied with my assistance, your 5-star Rating (from top of this page) at this time is appreciated as that's the only way I get paid for my assistance.

If you have any further questions, don't hesitate to ask! You won’t be charged any additional fees. Thank You!

Ask Your Own Appliance Question
Customer: replied 11 days ago.
Hi Kevin,
I disconnected the hob for a couple of hours and then tried again but it hasn't helped.
Any other ideas?
Expert:  KevinWhiteJA replied 11 days ago.

OK try this:

Press and hold the ON/OFF button first for 10 seconds, if the LOCK still appears then press the LOCK button for 10 seconds

Ask Your Own Appliance Question
Customer: replied 11 days ago.
no unfortunately that doesn't work. I've tried all sorts of different combinations with the buttons and different amounts of time holding the buttons but still nothing.
Expert:  KevinWhiteJA replied 11 days ago.

OK, unplug it and let it remain unplugged for 10 minutes

Then press and hold the start button and lock button together and simultaneously plug it back while holding these buttons.

Let go after few seconds and see if it works

Ask Your Own Appliance Question
Expert:  KevinWhiteJA replied 5 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction, I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen.

Otherwise, I receive no credit for assisting you.

 

If you have any follow-up or clarification questions.

Please ask me as many questions as you need.

There is no additional fee.

Ask Your Own Appliance Question