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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 18871
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I got a bosch Exxcel Fridge freezer Assistant: Can you

This answer was rated:

I got a bosch Exxcel Fridge freezer
Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: it seems to defrost unintentionally
Assistant: Do you plan on doing the work yourself?
Customer: I took over the appliance the little icon with exclamation dign in triangle is flashing and temperature dropped to -16
Assistant: Anything else we should know to help you best?
Customer: what do you advise me to do

Hi

 

Can you post the model number please.

 

Thanks

Customer: replied 9 days ago.
Hi
Did you get my answers?

No, Nothing has come though. Can you send it again please.

Customer: replied 9 days ago.
Are you calling me?
Customer: replied 9 days ago.
Where do I find the model number?
Does it start with a K?
Customer: replied 9 days ago.
KGU31123GB
Customer: replied 9 days ago.
Is this the model number?
Customer: replied 9 days ago.
Hi are you still there?

Yes thats the model number, Im just bringing up the service info on this.

 

Also when you say it defrosts does it fully defrost then refreeze again or is it not freezing how it should be at the moment?

Customer: replied 9 days ago.
I only just noticed that things in freezer or going soft i.e. defrosting
The red light under the triangle with exclamation mark was flashung too
Customer: replied 9 days ago.
I pressed the button under ‘Super’ beside triangle
And pressed the C button to up the temperature
But red light still shining
Customer: replied 9 days ago.
Could you confirm that you are still in this conversation

As if the temperture goes above -14 degrees in there the alarm will come of.

 

The most common cause is an ice build up on the freezer evaporator.

If you are looking at fixing this yourself then empty the freezer and remove the back panel.

Then you need to release the evaporator unit thats attached to the roof of the freezer and use a hairdryer to melt the ice in there.

Now this isnt the easyist way as its very tight in there and the pipe work is quite thin.

 

The easyist way is a total defrost.

Empty the freezer and unplug it for 24 hours and leave the freezer door open.

After 24 hours turn it back on and give it about 4-5 hours and the freezer should be back to normal again from there.

 

Try that and see how it goes as fingers crossed this will cure it.

 

And yes this is still on the online chat as im unable to do the phone request im afraid.

Customer: replied 9 days ago.
Is the red light the alarm?

Yes, its the warning alarm to say the temperture isnt correct in the freezer.

Customer: replied 9 days ago.
Will melt water come out when I defrost- do I have to catch water
Customer: replied 9 days ago.
I would switch off over night
Customer: replied 9 days ago.
One more question.
The freezer is quite full
I am afraid to loose all the food - can you advise on that?

You can place a towel in there as some water may leak inside but the rest will go in the drip tray at the back.

 

You need a good 24 hour defrost to fully clear it as an over night doesnt usually work if theres a lot of ice plus the door needs to be left open.

 

Im afraid you will loose the food so if you dont want to do it yet then try and find somewere to put your food in the next day or so then do the defrost.

Customer: replied 9 days ago.
Thanks

Your welcome.

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