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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1639
Experience:  18+ years experience as Appliance Tech.
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My neff w machine is beeping and flashing 03.. wont go to

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hi, my neff w machine is beeping and flashing 03.. wont go to rinse/spin i think.
JA: Do you know the model of your Neff appliance? How old is it?
Customer: its at least 15 years old , afraid i dont know model
JA: The Appliance Technician can help you find the model number; I'll connect you shortly. How long has this been going on with your Neff appliance? What have you tried so far?
Customer: just since last night.
JA: Anything else we should know to help you best?
Customer: switched it off and on again !

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

Please provide its complete model number from the label inside the door

Customer: replied 5 days ago.
does W4380 help? other label u readable

Thanks for that.

This indicates drain fault.

Unplug it and remove the drain filter located inside the bottom front panel.

Clean it completely, turn the pump impellor manually and check if its not stuck.

Now, with the filter removed, plug it back and run a spin/rinse only cycle.

Then, look into the filter housing, do you see pump running?

Let me know how it goes.

 

Customer: replied 5 days ago.
i removed the filter, and the impellor turns freely. i started a spin cycle and the impellor is spinning freely. stopped cycle again.

OK, can you pull it out and remove the rear panel.

Then access the drain pump, clean the waste pipe where it connects to house drain.

After this clean the black sump hose (the one that goes from pump to drum)

Then plug it back and again run a spin only cycle, let me know how it goes

Customer: replied 5 days ago.
Thanks Kevin, i will need to bomb out at this stage, as the unit is built in like you wont believe. i will get a plumber out.

You are welcome.

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