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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My hisense fridge doesn’t seem to be running. I can feel

Customer Question

Hello, my hisense fridge doesn’t seem to be running. I can feel it’s not hot at the back and it isn’t making a noise
Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It was bought this year
Assistant: Do you plan on doing the work yourself?
Customer: And it’s a RB320D4wB1
Assistant: Anything else we should know to help you best?
Customer: It’s not working
Submitted: 1 year ago.
Category: Appliance
Tamar D
Expert:  Tamar D replied 1 year ago.
Please read the entire message before respondingHi there, my name is*****’ve got over 10 years in the trade and I’ll be glad to help Please disregard any automated phone request or service requests as they are generated by the website. You do not have to accept phone requests unless you want phone service from me Please bear with my responses, actively working on the job site also. I am human but I will do my best to reply ASAP
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Expert:  Tamar D replied 1 year ago.
Hello, hope you are doing well. Do you have the thermostat turned down? Does the light bulb in the unit come on?
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Customer: replied 1 year ago.
the light bulb comes on and the thermostat has been turned down
Customer: replied 1 year ago.
Hello? Shall I call you?
Customer: replied 1 year ago.
Hello?
Expert:  Tamar D replied 1 year ago.

Hi, no need for a call as they will charge you extra for that.

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Expert:  Tamar D replied 1 year ago.

We can work through text if thats ok

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Customer: replied 1 year ago.
Okay I keep missing them tho, I don’t get notified
Customer: replied 1 year ago.
I’m active now
Customer: replied 1 year ago.
the fridge isn’t making any noise and it looks like the ice inside is melting
Customer: replied 1 year ago.
The light comes on
Customer: replied 1 year ago.
I’ve tried it in different powerpoints and it’s not coming on
Customer: replied 1 year ago.
The back isn’t hot either, so I’m not sure what’s wrong with it
Customer: replied 1 year ago.
What would you suggest?
Customer: replied 1 year ago.
I just got a big food shop :/
Expert:  Tamar D replied 1 year ago.

Sorry about that. There is a delay I'm thinking in messages

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Customer: replied 1 year ago.
Okay I’m here and active
Customer: replied 1 year ago.
Not sure what to do...
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
Hello ?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Hello??
Customer: replied 1 year ago.
Please?
Customer: replied 1 year ago.
Are you there??
Expert:  Tamar D replied 1 year ago.

I'm still here. Can you verify the cooling fan is running?

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Expert:  Tamar D replied 1 year ago.

Also if you're not hearing any noises from the bottom (where the compressor is located) then the compressor may not be running. Do you have a multimeter?

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Customer: replied 1 year ago.
What’s a multimeter
Customer: replied 1 year ago.
There is no sound coming from the fridge so I don’t think there is a cooling fan running
Expert:  Tamar D replied 1 year ago.

a multimeter is a tool to measure electricity. volts, amps, and ohms

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Customer: replied 1 year ago.
No I don’t have that
Expert:  Tamar D replied 1 year ago.

If the compressor isn't running it's due to either the thermostat not telling it to run, OR the compressor is trying to run but cant due to a bad capacitor or start relay

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Expert:  Tamar D replied 1 year ago.

can you touch the compressor and see if it feels warm?

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Expert:  Tamar D replied 1 year ago.

http://prntscr.com/pi5mdk

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Customer: replied 1 year ago.
Which part is the compressor
Expert:  Tamar D replied 1 year ago.

This is the compressor

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Customer: replied 1 year ago.
Nothing on the fridge feels warm
Customer: replied 1 year ago.
None of the parts on the back feel warm
Customer: replied 1 year ago.
I have just moved the fridge and noticed a puddle of water on the floor
Expert:  Tamar D replied 1 year ago.

could be condensation from the drip pan

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Customer: replied 1 year ago.
What shall I do to get it working again??
Expert:  Tamar D replied 1 year ago.

first lets try some basic things.
can you unplug it for about 2 minutes, and plug it back in. set the thermostat as cold as it will go, and wait to see if it comes on?
wondering if it may be in defrost mode, or stuck in defrost mode, rather.

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Customer: replied 1 year ago.
I will do that again but I have tried that a couple of times
Customer: replied 1 year ago.
It hasn’t worked
Customer: replied 1 year ago.
what else shall I try??
Expert:  Tamar D replied 1 year ago.

when you plugged it back up, did you hear the compressor make any noise like it was trying to start?

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Customer: replied 1 year ago.
No I heard nothing
Customer: replied 1 year ago.
anything else I can try?
Customer: replied 1 year ago.
Hello?!
Customer: replied 1 year ago.
What can I do?
Expert:  Tamar D replied 1 year ago.

im here

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Expert:  Tamar D replied 1 year ago.

Theres not a whole lot else we can check without a meter to be honest.

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Customer: replied 1 year ago.
I don’t know what to do?All my good is going to be ruined, I did a huge shop
Expert:  Tamar D replied 1 year ago.

I am sorry about this. There's just only so much we can do online

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