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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My hisense fridge doesn’t seem to be running. I can feel

Customer Question

Hello, my hisense fridge doesn’t seem to be running. I can feel it’s not hot at the back and it isn’t making a noise
Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It was bought this year
Assistant: Do you plan on doing the work yourself?
Customer: And it’s a RB320D4wB1
Assistant: Anything else we should know to help you best?
Customer: It’s not working
Submitted: 4 months ago.
Category: Appliance
Tamar D
Expert:  Tamar D replied 4 months ago.
Please read the entire message before responding

Hi there, my name is Tamar, I’ve got over 10 years in the trade and I’ll be glad to help Please disregard any automated phone request or service requests as they are generated by the website. You do not have to accept phone requests unless you want phone service from me Please bear with my responses, actively working on the job site also. I am human but I will do my best to reply ASAP
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Expert:  Tamar D replied 4 months ago.
Hello, hope you are doing well. Do you have the thermostat turned down? Does the light bulb in the unit come on?
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Customer: replied 4 months ago.
Yes the light bulb comes on and the thermostat has been turned down
Customer: replied 4 months ago.
Hello? Shall I call you?
Customer: replied 4 months ago.
Hello?
Expert:  Tamar D replied 4 months ago.

Hi, no need for a call as they will charge you extra for that.

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Expert:  Tamar D replied 4 months ago.

We can work through text if thats ok

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Customer: replied 4 months ago.
Okay I keep missing them tho, I don’t get notified
Customer: replied 4 months ago.
I’m active now
Customer: replied 4 months ago.
So the fridge isn’t making any noise and it looks like the ice inside is melting
Customer: replied 4 months ago.
The light comes on
Customer: replied 4 months ago.
And I’ve tried it in different powerpoints and it’s not coming on
Customer: replied 4 months ago.
The back isn’t hot either, so I’m not sure what’s wrong with it
Customer: replied 4 months ago.
What would you suggest?
Customer: replied 4 months ago.
I just got a big food shop :/
Expert:  Tamar D replied 4 months ago.

Sorry about that. There is a delay I'm thinking in messages

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Customer: replied 4 months ago.
Okay I’m here and active
Customer: replied 4 months ago.
Not sure what to do...
Customer: replied 4 months ago.
Are you there?
Customer: replied 4 months ago.
Hello ?
Customer: replied 4 months ago.
??
Customer: replied 4 months ago.
Hello??
Customer: replied 4 months ago.
Please?
Customer: replied 4 months ago.
Are you there??
Expert:  Tamar D replied 4 months ago.

I'm still here. Can you verify the cooling fan is running?

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Expert:  Tamar D replied 4 months ago.

Also if you're not hearing any noises from the bottom (where the compressor is located) then the compressor may not be running. Do you have a multimeter?

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Customer: replied 4 months ago.
What’s a multimeter
Customer: replied 4 months ago.
There is no sound coming from the fridge so I don’t think there is a cooling fan running
Expert:  Tamar D replied 4 months ago.

a multimeter is a tool to measure electricity. volts, amps, and ohms

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Customer: replied 4 months ago.
No I don’t have that
Expert:  Tamar D replied 4 months ago.

If the compressor isn't running it's due to either the thermostat not telling it to run, OR the compressor is trying to run but cant due to a bad capacitor or start relay

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Expert:  Tamar D replied 4 months ago.

can you touch the compressor and see if it feels warm?

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Expert:  Tamar D replied 4 months ago.

http://prntscr.com/pi5mdk

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Customer: replied 4 months ago.
Which part is the compressor
Expert:  Tamar D replied 4 months ago.

This is the compressor

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Customer: replied 4 months ago.
Nothing on the fridge feels warm
Customer: replied 4 months ago.
None of the parts on the back feel warm
Customer: replied 4 months ago.
I have just moved the fridge and noticed a puddle of water on the floor
Expert:  Tamar D replied 4 months ago.

could be condensation from the drip pan

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Customer: replied 4 months ago.
What shall I do to get it working again??
Expert:  Tamar D replied 4 months ago.

first lets try some basic things.
can you unplug it for about 2 minutes, and plug it back in. set the thermostat as cold as it will go, and wait to see if it comes on?
wondering if it may be in defrost mode, or stuck in defrost mode, rather.

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Customer: replied 4 months ago.
I will do that again but I have tried that a couple of times
Customer: replied 4 months ago.
It hasn’t worked
Customer: replied 4 months ago.
what else shall I try??
Expert:  Tamar D replied 4 months ago.

when you plugged it back up, did you hear the compressor make any noise like it was trying to start?

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Customer: replied 4 months ago.
No I heard nothing
Customer: replied 4 months ago.
anything else I can try?
Customer: replied 4 months ago.
Hello?!
Customer: replied 4 months ago.
What can I do?
Expert:  Tamar D replied 4 months ago.

im here

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Expert:  Tamar D replied 4 months ago.

Theres not a whole lot else we can check without a meter to be honest.

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Customer: replied 4 months ago.
I don’t know what to do?All my good is going to be ruined, I did a huge shop
Expert:  Tamar D replied 4 months ago.

I am sorry about this. There's just only so much we can do online

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