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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My hisense fridge doesn’t seem to be running. I can feel

Customer Question

Hello, my hisense fridge doesn’t seem to be running. I can feel it’s not hot at the back and it isn’t making a noise
Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It was bought this year
Assistant: Do you plan on doing the work yourself?
Customer: And it’s a RB320D4wB1
Assistant: Anything else we should know to help you best?
Customer: It’s not working
Submitted: 1 month ago.
Category: Appliance
Tamar D
Expert:  Tamar D replied 1 month ago.
Please read the entire message before responding

Hi there, my name is Tamar, I’ve got over 10 years in the trade and I’ll be glad to help Please disregard any automated phone request or service requests as they are generated by the website. You do not have to accept phone requests unless you want phone service from me Please bear with my responses, actively working on the job site also. I am human but I will do my best to reply ASAP
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Expert:  Tamar D replied 1 month ago.
Hello, hope you are doing well. Do you have the thermostat turned down? Does the light bulb in the unit come on?
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Customer: replied 1 month ago.
Yes the light bulb comes on and the thermostat has been turned down
Customer: replied 1 month ago.
Hello? Shall I call you?
Customer: replied 1 month ago.
Hello?
Expert:  Tamar D replied 1 month ago.

Hi, no need for a call as they will charge you extra for that.

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Expert:  Tamar D replied 1 month ago.

We can work through text if thats ok

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Customer: replied 1 month ago.
Okay I keep missing them tho, I don’t get notified
Customer: replied 1 month ago.
I’m active now
Customer: replied 1 month ago.
So the fridge isn’t making any noise and it looks like the ice inside is melting
Customer: replied 1 month ago.
The light comes on
Customer: replied 1 month ago.
And I’ve tried it in different powerpoints and it’s not coming on
Customer: replied 1 month ago.
The back isn’t hot either, so I’m not sure what’s wrong with it
Customer: replied 1 month ago.
What would you suggest?
Customer: replied 1 month ago.
I just got a big food shop :/
Expert:  Tamar D replied 1 month ago.

Sorry about that. There is a delay I'm thinking in messages

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Customer: replied 1 month ago.
Okay I’m here and active
Customer: replied 1 month ago.
Not sure what to do...
Customer: replied 1 month ago.
Are you there?
Customer: replied 1 month ago.
Hello ?
Customer: replied 1 month ago.
??
Customer: replied 1 month ago.
Hello??
Customer: replied 1 month ago.
Please?
Customer: replied 1 month ago.
Are you there??
Expert:  Tamar D replied 1 month ago.

I'm still here. Can you verify the cooling fan is running?

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Expert:  Tamar D replied 1 month ago.

Also if you're not hearing any noises from the bottom (where the compressor is located) then the compressor may not be running. Do you have a multimeter?

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Customer: replied 1 month ago.
What’s a multimeter
Customer: replied 1 month ago.
There is no sound coming from the fridge so I don’t think there is a cooling fan running
Expert:  Tamar D replied 1 month ago.

a multimeter is a tool to measure electricity. volts, amps, and ohms

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Customer: replied 1 month ago.
No I don’t have that
Expert:  Tamar D replied 1 month ago.

If the compressor isn't running it's due to either the thermostat not telling it to run, OR the compressor is trying to run but cant due to a bad capacitor or start relay

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Expert:  Tamar D replied 1 month ago.

can you touch the compressor and see if it feels warm?

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Expert:  Tamar D replied 1 month ago.

http://prntscr.com/pi5mdk

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Customer: replied 1 month ago.
Which part is the compressor
Expert:  Tamar D replied 1 month ago.

This is the compressor

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Customer: replied 1 month ago.
Nothing on the fridge feels warm
Customer: replied 1 month ago.
None of the parts on the back feel warm
Customer: replied 1 month ago.
I have just moved the fridge and noticed a puddle of water on the floor
Expert:  Tamar D replied 1 month ago.

could be condensation from the drip pan

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Customer: replied 1 month ago.
What shall I do to get it working again??
Expert:  Tamar D replied 1 month ago.

first lets try some basic things.
can you unplug it for about 2 minutes, and plug it back in. set the thermostat as cold as it will go, and wait to see if it comes on?
wondering if it may be in defrost mode, or stuck in defrost mode, rather.

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Customer: replied 1 month ago.
I will do that again but I have tried that a couple of times
Customer: replied 1 month ago.
It hasn’t worked
Customer: replied 1 month ago.
what else shall I try??
Expert:  Tamar D replied 1 month ago.

when you plugged it back up, did you hear the compressor make any noise like it was trying to start?

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Customer: replied 1 month ago.
No I heard nothing
Customer: replied 1 month ago.
anything else I can try?
Customer: replied 1 month ago.
Hello?!
Customer: replied 1 month ago.
What can I do?
Expert:  Tamar D replied 1 month ago.

im here

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Expert:  Tamar D replied 1 month ago.

Theres not a whole lot else we can check without a meter to be honest.

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Customer: replied 1 month ago.
I don’t know what to do?All my good is going to be ruined, I did a huge shop
Expert:  Tamar D replied 1 month ago.

I am sorry about this. There's just only so much we can do online

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