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Christopher Coleman
Christopher Coleman, Customer Service
Category: Appliance
Satisfied Customers: 2566
Experience:  Owner at Big River Service Center
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We believe our Bosch dishwasher is broken. Unfortunately we

Customer Question

We believe our Bosch dishwasher is broken.
JA: Do you know the model of your Bosch dishwasher? How old is it?
Customer: Unfortunately we don't have those details as we think it was installed 10 or so years ago
JA: How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: SL15J1B It looks like it is actually stamped on the dishwasher door
JA: Anything else we should know to help you best?
Customer: SGV43E03GB/16
Submitted: 12 days ago.
Category: Appliance
Expert:  Christopher Coleman replied 12 days ago.

Why do you think it is broke? What does it do?

Customer: replied 12 days ago.
Hi Christopher, white residue is left on plates and cutlery in the bottom half. There also seems to be a build up of black material at the bottom of the dishwasher. We think it may be something to due with a heating element but we're not sure.
Expert:  Christopher Coleman replied 12 days ago.

This is mineral buildup and probably calcium and iron. You should run the dishwasher empty for 2 cycles adding CLR in instead of soap. After the 2 runs of CLR put it in a 3rd time and let the machine sit for 3 hours to soak. Then run a rinse only cycle and the white stuff and black should be greatly reduced and you are ready to run dishes again.

Expert:  Christopher Coleman replied 12 days ago.

If you have any problems or need additional assistance ONCE WE FINISH I would be happy to come back in and the system will notify me if you post again. Otherwise please rate my service 5 stars so I get credit for my time as we are verified expert consultants and not employees. If you don't give 5 stars I don't get credit for my time.

Customer: replied 12 days ago.
Thanks Christopher
Expert:  Christopher Coleman replied 12 days ago.

You are quite welcome!