How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 4474
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

I have a Beko DC7112W tumble dryer. The machine ofter stops

Customer Question

Good morning, I have a Beko DC7112W tumble dryer. The machine ofter stops and we receive messages that the watertank is full and the filter needs cleaning (which of course it is not!). We restart only to receive the same messages again - any suggestions?
JA: Are you getting any error codes or messages from your Beko dryer? How old is it?
Customer: Its about 2 years old. Not sure where I'd see error codes other than the flashing lights
JA: How long has this been going on with your Beko dryer? What have you tried so far?
Customer: cleaned filters and area behind the filters in the machine, emptied tank
JA: Anything else we should know to help you best?
Customer: is there a charge for this service or how do you make money?
Submitted: 9 days ago.
Category: Appliance
Expert:  JamesI replied 9 days ago.

Hi, thank you for choosing Just Answer, my name is James and I will help with your query today.

There are two common faults with this issue either the well which sits behind the condenser being full of water\float valve stuck or fault on the water tank sensor.

Pull the appliance out and check the well to the rear you should have a tube running from back of water tank down to the well at the bottom.