How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tamar D Your Own Question
Tamar D
Tamar D, Master Tradesman
Category: Appliance
Satisfied Customers: 2570
Experience:  HVAC/Refrigeration & Appliance Tech
Type Your Appliance Question Here...
Tamar D is online now

I have a neff cooker hood. The hood light works, the fan has

Customer Question

I have a neff cooker hood. The hood light works , the fan has stopped working . The fliters are clean
JA: What's the brand and model of your lighting? How old is it?
Customer: hello it's Neff, approx 3-4 years old. How can I tell the model? is it printed on it anywhere?
JA: How long has this been going on with your lighting? What have you tried so far?
Customer: Approx one week. Cleaned the filters, checked the power.
JA: Anything else we should know to help you best?
Customer: It is used 5-5 times a week
Submitted: 6 months ago.
Category: Appliance
Expert:  Nicola-mod replied 6 months ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Expert:  Tamar D replied 6 months ago.
Please read the entire message before respondingHi there, my name is*****’ve got over 10 years in the trade and I’ll be glad to help Please disregard any automated phone request or service requests as they are generated by the website. You do not have to accept phone requests unless you want phone service from me Please bear with my responses, actively working on the job site also. I am human but I will do my best to reply ASAP
Expert:  Tamar D replied 6 months ago.
Hope you are doing well today, could you give me the model number of the hood?
Customer: replied 6 months ago.
Where can I find the model number on the hood?
Expert:  Tamar D replied 6 months ago.
See here
Customer: replied 6 months ago.
Hello I have got this...
HBD-KNB2-V is this it?
Expert:  Tamar D replied 6 months ago.

Let me double check

Expert:  Tamar D replied 6 months ago.

this *may* be it but no real information is coming up from it.
do you have a volt meter or volt-ticker?

we need to determine if voltage is going *to* the motor.
if it is, the motor is bad.