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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1703
Experience:  18+ years experience as Appliance Tech.
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I have had a new WIX765450 fitted but I can’t get it to work

Customer Question

Hi I have had a new bell WIX765450 fitted but I can’t get it to work or run the drum clean programme first? Is there anyone I can call to get to come and look at it?
Assistant: I'll do all I can to help. How long have you been dealing with this?
Customer: It got fitted yesterday
Assistant: Do you plan on doing the work yourself?
Customer: if I can yes
Assistant: Anything else we should know to help you best?
Customer: although my kitchen fitter is here so could help also?
Submitted: 13 days ago.
Category: Appliance
Customer: replied 12 days ago.
Sorry it’s a Beko not Bell
Expert:  KevinWhiteJA replied 12 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable. I promise to respond as soon as I return.

Expert:  KevinWhiteJA replied 12 days ago.

The water inlet is connected and its turned on ?

Do you have its manual ?

What exactly happens when you turn it on ?

Customer: replied 12 days ago.
Yes water inlet is connected and turned on. I have a manual. It just makes a noise but no water comes in? The drum does not rotate at all also?
Expert:  KevinWhiteJA replied 12 days ago.

Can you check if inlet hose is firmly connected.

Also please check page#10 of this USER MANUAL.

Customer: replied 12 days ago.
I have done this. I have paid £16 for a phone call, are you calling me?
Expert:  KevinWhiteJA replied 12 days ago.

As I advised earlier: Please ignore the automated phone call request.

I can call later today not at the moment.

If the water pressure is also fine, remove the inlet hose and check if something is blocking inlet valve.

Expert:  KevinWhiteJA replied 11 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

Expert:  KevinWhiteJA replied 5 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

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