How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 5764
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

My Ariston washing machine works but the door won't open to

Customer Question

My Ariston washing machine works but the door won't open to empty it
JA: Have you tried resetting your washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: It is about 13 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: just todays wash, I closed the door when loaded then wanted to ad something and it wouldn't open so I thought the mechanism had just locked prematurely but on finishing wash still won't open. Tried a different 2 min cycle and I heard the click to start as normal but won't open on ending. Switched of n on but no go
JA: Anything else we should know to help you best?
Customer: Machine will still run a programme its just the door and at mo have a load of wet towels in it
Submitted: 7 months ago.
Category: Appliance
Expert:  JamesI replied 6 months ago.

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Is the door lock symbol still showing?

Customer: replied 6 months ago.
no, I have run a 2 minute drain cycle since to try the open mechanism, the actual handle feels loose so wondering if that is broke
Customer: replied 6 months ago.
I need to know if handle broke how do I get my washing out
Customer: replied 6 months ago.
typing response is ok
Customer: replied 6 months ago.
Is that it, or are you going to respond or is this outfit just a money making racket
Expert:  JamesI replied 6 months ago.

Sorry for the delay experts responses are not immediate I am afraid.

On these models there isnt an emergency door release so you would need to manually manipulate the door latch.

Have a look at the video here showing you how to open the door.

Let me know how you get on.

Customer: replied 6 months ago.
Hi James have watched video but can't get twine around door neither can I get the top off the washer despite removing screws it will not completely remove appears to be fixed at the front and can't get my arm in far enough to manually release the door catch
Expert:  JamesI replied 6 months ago.

Then the only option you have is to either replace the machine or call in an engineer.

Average life expectancy of a washer is 12 years old so the appliance has done well, I wouldnt suggest its worth spending any more money on the model based on its age, since its likely the latch has snapped and parts obsolete.

If you opt to replace its just using brute force to pry open the door.

Customer: replied 6 months ago.
OK
Expert:  JamesI replied 6 months ago.

Is there anything else I can assist you with today?

Expert:  JamesI replied 6 months ago.

I havent heard from you in some time, do you require any further assistance?

Expert:  JamesI replied 5 months ago.

Please confirm I can close the question or if you need any further assistance.