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JamesI, Handyman
Category: Appliance
Satisfied Customers: 4556
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I cannot open the loading door on my Siemens washing machine

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I cannot open the loading door on my Siemens washing machine model XM110 Extralasse- WM/125383GB Any suggestions
JA: Have you tried resetting your Siemens washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: I will try that it is about 15 years old
JA: How long has this been going on with your Siemens washer? What have you tried so far?
Customer: Just happened now and have not tried anything yet
JA: Anything else we should know to help you best?
Customer: I think it is the door catch

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

What lights are showing on the control panel?

Customer: replied 16 days ago.
The cycle has finished. The catch is floppy which seems to indicate the catch is broken.

Understood, but is the door lock light off?

Customer: replied 16 days ago.
it was. I’ve switched it off at the plug.

Ok if you open the drain filter flap at the bottom right of the washer can you see a pull cord?

Customer: replied 16 days ago.
A red plastic one?

Yes, if you pull that down then with it pulled down try and open the door. Let me know if you can open the door.

Customer: replied 16 days ago.
Sorry door still firmly shut

Ok if it wont come away then next step is following the video here.

Let me know how you get on.

Customer: replied 16 days ago.
I will check this later as I have to go out, I will let you know how I get on .


JamesI and 2 other Appliance Specialists are ready to help you
Customer: replied 15 days ago.
Having watched the video I’ve managed to open the door. Thank you