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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 5769
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I cannot open the loading door on my Siemens washing machine

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I cannot open the loading door on my Siemens washing machine model XM110 Extralasse- WM/125383GB Any suggestions
JA: Have you tried resetting your Siemens washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: I will try that it is about 15 years old
JA: How long has this been going on with your Siemens washer? What have you tried so far?
Customer: Just happened now and have not tried anything yet
JA: Anything else we should know to help you best?
Customer: I think it is the door catch

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

What lights are showing on the control panel?

Customer: replied 7 months ago.
The cycle has finished. The catch is floppy which seems to indicate the catch is broken.

Understood, but is the door lock light off?

Customer: replied 7 months ago.
it was. I’ve switched it off at the plug.

Ok if you open the drain filter flap at the bottom right of the washer can you see a pull cord?

Customer: replied 7 months ago.
A red plastic one?

Yes, if you pull that down then with it pulled down try and open the door. Let me know if you can open the door.

Customer: replied 7 months ago.
Sorry door still firmly shut

Ok if it wont come away then next step is following the video here.

Let me know how you get on.

Customer: replied 7 months ago.
I will check this later as I have to go out, I will let you know how I get on .

Ok

JamesI and other Appliance Specialists are ready to help you
Customer: replied 7 months ago.
Having watched the video I’ve managed to open the door. Thank you