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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 4542
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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When I put the washer on it beeps and then a 'key' comes

Customer Question

when I put the washer on it beeps and then a 'key' comes into the top left hand corner in the centre it is like this: -0- have tried this on all cyclesbut nothing works!
JA: Is your washer top or front loading? How old is it?
Customer: Front loading 10 /11 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: For 10 days and have tried every cycle and other buttons.
JA: Anything else we should know to help you best?
Customer: No, apart from I have 2 loads of holiday washing to do!!
Submitted: 14 days ago.
Category: Appliance
Expert:  JamesI replied 14 days ago.

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

What is the make and model of the washer?

Customer: replied 14 days ago.
BOSCH Clasixx 6 1200 Express
Customer: replied 14 days ago.
W
Expert:  JamesI replied 14 days ago.

Are you able to open the washer door?

Customer: replied 14 days ago.
Apologies for not continuing our conversation I had to leave the house for an appointment
Expert:  JamesI replied 14 days ago.

I have a message here showing payment has failed before I can assist you further please contact customer services on 0***-***-**** they can sort the payment issue and then I can advise how to solve your issue.

Customer: replied 14 days ago.
I don't want a phone call just information via the computer please
Expert:  JamesI replied 14 days ago.

No problem, if you open the door what is the ENR number shown on the inside of the door?

Customer: replied 14 days ago.
I need information for BOSCH Classixx 6 1200 Express
Customer: replied 14 days ago.
I will go and have a look!
Expert:  JamesI replied 14 days ago.

Thanks I really need the ENR as the Classixx 6 has about 50 different variance.

Otherwise its a case of trial and error.

Customer: replied 14 days ago.
Is this the number you need WAE 24365 GB/11 ED8908 9634 or 9034 (GB)
Expert:  JamesI replied 14 days ago.

To turn off the child lock (key symbol) you need to have the machine on, and press and hold the start button for at least 5 seconds then let go. The icon should go off and you should then be able to use the machine as normal.

Let me know how you get on.

Customer: replied 14 days ago.
Thank you very much James, It works.How do I go about cancelling my phone 'subscription'?
Expert:  JamesI replied 14 days ago.

Its showing cancelled already at my end, if you are seeing charges drop customer services a call on 0808-189-0970