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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Suddenly the freezer has gone to -5 when it has been -18 for

Customer Question

Suddenly the freezer has gone to -5 when it has been -18 for years
Assistant: What is the complete model and serial number of your machine?
Customer: Where will I find that
Assistant: Are you fixing this yourself? What have you tried so far?
Customer: tried lowering the cold but nothing happens
Assistant: Anything else you want the Equipment Mechanic to know before I connect you?
Customer: no thanks
Submitted: 12 days ago.
Category: Appliance
Expert:  JamesI replied 12 days ago.

Hi, thank you for choosing Just Answer, my name is James and I will help with your query today.

What is the make and model of the freezer, please note due to the time of day it may be morning before I respond.