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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My Dyson Vacuum V6 Total Clean is stopping after a few

Customer Question

My Dyson Vacuum V6 Total Clean is stopping after a few minutes even after being charged overnight. I think I need a new battery but I have tried for two days to get though to Dyson to Oder one with no reply. I would like some help
JA: How old is your Dyson vacuum?
Customer: It was ordered on 12-06-17 so is out of warranty but I don’t mind paying for battery just want to get right one. If it help the serial number is *****
JA: How long has this been going on with your Dyson vacuum? What have you tried so far?
Customer: About one month. I cleaned the vacuum really well and charged it overnight a couple of times. But it runs fine for a few minutes then stops
JA: Anything else we should know to help you best?
Customer: Is it possible to buy a bigger battery or could you let me know what type/size battery I should order.
Submitted: 15 days ago.
Category: Appliance
Expert:  Nicola-mod replied 15 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Nicola
Expert:  JamesI replied 15 days ago.

Hi, thank you for choosing Just Answer, my name is James I see you raised the question some time ago do you still require assistance?

Customer: replied 15 days ago.
Give up just get battery myself