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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1687
Experience:  18+ years experience as Appliance Tech.
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Hot point wmbf 742, One year, When I switch on,it won't

Customer Question

Hot point wmbf 742
JA: How old is your Wolf appliance?
Customer: One year
JA: How long has this been going on with your Wolf appliance? What have you tried so far?
Customer: When I switch on,it won't start . The red lock light appears.
JA: How long has this been going on with your Wolf lighting? What have you tried so far?
Customer: Just today. I have switched on the start button,switched off and on,tried to change the programme. All that appears is the lock sign and 2:58.
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 5 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 5 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable. I promise to respond as soon as I return.

 

Press and hold the KEY LOCK button to deactivate the control lock.

 

 

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Customer: replied 5 days ago.
It hasn't worked
Expert:  KevinWhiteJA replied 5 days ago.

OK, are you able to open the door ?

Is it a LOCK sign that appears or a KEY sign ?

Customer: replied 5 days ago.
The door won't open. It's a lock sign
Expert:  KevinWhiteJA replied 5 days ago.

OK, unplug it and pull it out.

Remove the lower front panel, clean the drain pump filter (use some towels as water will come out)

Stick your fingers inside and make sure nothing blocks the impeller.

Reconnect everything and then wait for around 10 minutes then try to open the door.

Now plug it back, select a spin/drain only cycle and let me know how it goes.