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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1698
Experience:  18+ years experience as Appliance Tech.
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I have an e18 error and have cleaned the pump area but it is

Customer Question

Hi I have an e18 error and have cleaned the pump area but it is still ocurring.. help
JA: Who makes your appliance? How old is it?
Customer: Its bosch exella 8 about 5 years old
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: Since yesterday have cleaned the bottom drawer pump twice. There was stuff initially.. wash starts spins in middle of wash and then get e18.
JA: Anything else we should know to help you best?
Customer: Iits showing the suds sign
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Please ignore the automated phone call request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable. I promise to respond as soon as I return.

Expert:  KevinWhiteJA replied 7 days ago.

Please provide its complete model number

Customer: replied 7 days ago.
Exxcel 8 varioperfect
Expert:  KevinWhiteJA replied 7 days ago.

Thats type of washer, model number starts with E nr and is usually located on the label inside the door.

 

Customer: replied 7 days ago.
No we can type. So far i have given a credit card twice ...
Expert:  KevinWhiteJA replied 7 days ago.

Please ignore the automated phone call request.

And please provide its model number

Customer: replied 7 days ago.
E-nr. WAQ24461GB/12 FD 9303 000164
Customer: replied 7 days ago.
Hi just sent that to you
Expert:  KevinWhiteJA replied 7 days ago.

Thanks for that, unplug it and pull it out.

Now remove the drain pump filter and tip it forward by around 45 degrees,so excess water drains off.

After this lay it against the wall and access the drain pump from underneath the appliance.

Remove the hose connected from drain pump to drum and clean it completely.

Now reconnect everything and plug it back, error code should disappear.

Set it on a rinse/spin only cycle and let me know how it goes.

Customer: replied 7 days ago.
When you say lay it against wall do you mean turn it upside down
Customer: replied 7 days ago.
Also which is the hose there are two pipes
Expert:  KevinWhiteJA replied 7 days ago.

No, may be someone can hold it so you can work from underneath

Expert:  KevinWhiteJA replied 7 days ago.

The one that goes to the drum

Customer: replied 7 days ago.
Looks like i am going to have to get someone in to do this. Its too heavy to do on my own
Expert:  KevinWhiteJA replied 7 days ago.

OK, let me know how it goes.

Customer: replied 7 days ago.
Sorry not very helpful at all
Expert:  KevinWhiteJA replied 7 days ago.

E18 is draining time out error which indicates water is unable to drain due to blockage somewhere or the drain pump is faulty.

I have already given you step by step instructions on how to clean to solve this issue.

You have checked the drain pump filter and waste pipe where it connects to house drain.

After cleaning if the problem is still there you have to replace the drain pump.

Try this and then decide if its helpful or not.

Expert:  KevinWhiteJA replied 2 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

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