Appliance Repair Questions? Ask a Technician for Answers ASAP
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Please provide its complete model number
Thats type of washer, model number starts with E nr and is usually located on the label inside the door.
And please provide its model number
Thanks for that, unplug it and pull it out.
Now remove the drain pump filter and tip it forward by around 45 degrees,so excess water drains off.
After this lay it against the wall and access the drain pump from underneath the appliance.
Remove the hose connected from drain pump to drum and clean it completely.
Now reconnect everything and plug it back, error code should disappear.
Set it on a rinse/spin only cycle and let me know how it goes.
No, may be someone can hold it so you can work from underneath
The one that goes to the drum
OK, let me know how it goes.
E18 is draining time out error which indicates water is unable to drain due to blockage somewhere or the drain pump is faulty.
I have already given you step by step instructions on how to clean to solve this issue.
You have checked the drain pump filter and waste pipe where it connects to house drain.
After cleaning if the problem is still there you have to replace the drain pump.
Try this and then decide if its helpful or not.
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