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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1762
Experience:  18+ years experience as Appliance Tech.
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I have a Kenwood dishwasher. Last night when I went to put

Customer Question

I have a Kenwood dishwasher. Last night when I went to put it on, the display lit up as normal, but after a few seconds, it bleeped, the salt and rinse aid lights started flashing, and M5 (orS) came up on the display. This lasted a few seconds and then the display went back to normal, nub most of the buttons don't work. Do you have any idea what could be wrong?
JA: What happened just before the light on your Kenwood dishwasher came on?
Customer: Nothing. I just loaded it up and switched it on as normal.
JA: How long has this been going on with your Kenwood dishwasher? What have you tried so far?
Customer: It was fine until last night. I tried switching it off at the plug, unplugging it overnight, checked nothing was in the way of the door. It's still the same.
JA: Anything else we should know to help you best?
Customer: No. It was perfectly fine until then.
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Expert:  KevinWhiteJA replied 9 days ago.

Are you sure it was M5 not E5 ?

Please provide its complete model number for further assistance.

 

Please ignore the automated phone call request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

Customer: replied 9 days ago.
Sorry, got that wrong. It's H5 It's a Kenwood KDW45W16
Expert:  KevinWhiteJA replied 9 days ago.

h5/e5/f5 these error codes indicate water inlet fault.

Can you unplug it and clean the inlet hose and water inlet valve.

 

After cleaning plug it back and check if if it fills or you hear a buzz or hum sound from the Inlet.

Let me know how it goes.

 

Expert:  KevinWhiteJA replied 5 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

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Customer: replied 5 days ago.
Unfortunately, no, it didn't.
Expert:  KevinWhiteJA replied 4 days ago.

OK, do you still need assistance ?

Do you still see the error code ?

Can you test the water inlet valve with a multimeter ?