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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1774
Experience:  18+ years experience as Appliance Tech.
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Washing machine continuous 'dC' showing. Nothing will work.

Customer Question

Hi there,washing machine continuous 'dC' showing. Nothing will work. Tried unplugging etc.'
JA: What's the brand and model of your product?
Customer: Hi there,washing machine continuous 'dC' showing. Nothing will work. Tried unplugging etc.'
JA: What have you tried so far?
Customer: unplugging, clear filter. machine empty, nothing but 'dC' flashing continuously which in the manual refers to a door problem. The door appears OK. Nothing will operate!
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No that is about it!!
Submitted: 13 days ago.
Category: Appliance
Customer: replied 13 days ago.
Samsung WW10N6
Customer: replied 13 days ago.
Machine full model no. is Samsung WW10N645R BX
Expert:  KevinWhiteJA replied 12 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

 

Please ignore the automated phone call request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

 

dC is door error, control detects door is open either due to faulty door lock or something is caught in the door.

Unplug it and clean the door lock area completely.

Then close it bit harder than usual and see if it works.

If it wont work you will have to replace the Door lock mechanism.

Let me know how it goes.

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Thank You!

Expert:  KevinWhiteJA replied 9 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

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I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen.

 

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